Privacy Policy | Nanny's Laundry

At Nanny’s Laundry Pickup and Delivery ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"), available on Apple and Google platforms. By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our App and services. This may include:

Personal Information:

Name
Phone number
Email address
Delivery address

Payment Information:

Credit/debit card details (processed via third-party payment processors)

Usage Data:

App usage statistics, such as your interactions with the App, features used, and location data (with your permission).

Device Information:

Information about the device used to access the App, such as device type, operating system, device identifiers, and mobile carrier.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our App and services.
To process orders and payments.
To improve our App and enhance your user experience.
To communicate with you about updates, promotions, or service-related matters.
To personalize your experience and offer tailored recommendations.
To comply with legal obligations and resolve any disputes.

3. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist with our operations (e.g., payment processing, customer support, delivery).
Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or legal process.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Retention

We will retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

Access and Update: You may access, update, or delete your personal information by contacting us through the App or by emailing us at [Insert Contact Email].
Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
Location Data: If you have granted us access to your location, you can disable location services at any time through your device settings.

7. Children's Privacy

Our App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated policy in the App and updating the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Nanny’s Laundry Pickup and Delivery
[Insert Contact Email]