Question 1

How can I start using your laundry service?

Accepted Answer

Starting is easy! Create an account on our website, choose a pickup time, and place your first order online or through our Nanny's Laundry app.

Question 2

How does your pick up laundry service work?

Accepted Answer

Our pick up laundry service is simple: schedule a pickup online or by phone, leave your laundry outside your door, and our team will take care of the rest.

Question 3

What detergent options do you offer?

Accepted Answer

You can choose from Premium Brands (like Tide, Oxi Clean), Hypoallergenic (All Free Clear), or provide your own detergent. Select the one that fits your needs when placing your order. If you provide your own detergent, we'll use it exclusively for your laundry and return any leftover with your order.

Question 4

what happens if I have special instruction one week?

Accepted Answer

Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. We check your personal laundry profile for any changes every time they process your laundry.

Question 5

Where should I leave my laundry for pickup and drop-off?

Accepted Answer

Leave your laundry in a protected area, like a front or back porch. We monitor the weather and will contact you to make alternate plans if bad weather is expected.

Question 6

Where do you offer laundry pickup services?

Accepted Answer

We offer laundry pickup services throughout the Kansas City metro and Kansas area.

Question 7

What is the turnaround time for pick up laundry service?

Accepted Answer

You can expect your laundry to be returned the very next day after we pick it up depending on size of of orders.
Please Note that laundry greater than 100 lbs require a 2-day delivery

Question 8

Can I schedule recurring pickups?

Accepted Answer

Yes, you can schedule recurring pickups to ensure your laundry needs are consistently met.

Question 9

What are your hours of operation?

Accepted Answer

We are open 8:00am to 7:00pm all 7 days of the week

Question 10

How are payments processed?

Accepted Answer

Payments are processed securely through our app. We accept all major credit/debit cards.

Question 11

Do you offer discounts?

Accepted Answer

Yes! First time customers will receive 10% off their first order.

Question 12

Is there a minimum charge?

Accepted Answer

There is a minimum charge of $35 for wash, dry and fold

Question 13

Do you wash, dry and fold bedding?

Accepted Answer

Yes, We do!

Question 14

Can I get my clothes air dried?

Accepted Answer

Yes,  Clothing Requiring Air Drying may need a 2 day turnaround so clothes will not be return damp.

Frequently asked questions